Now Hiring – Veterinary Receptionist

The Veterinary Receptionist primary duty is interacting with clients and coordinating communication between doctors, assistants, and the clients.

Qualifications

High School Diploma or G.E.D, at least 1 year of customer service job-related experience.

Computer Skills

Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program. • Process payment transactions.

Patience

• Identify and work compassionately with clients in various emotional states. • Work patiently with distressed, frustrated or disgruntled clients.

Communication Skills

Must possess good critical thinking and problem-solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. • Multitasking and accepting constructive criticism is essential • Punctuality is expected. • Relay appropriate information to/from clients to doctors and/or management.

Basic math and writing skills

Must be able to safely lift 30 pounds.

Essential duties and responsibilities

• Check-in clients. • Monitor client flow from check-in to discharge. • Discharge patients. • Fill prescriptions.

Scheduling

• Schedule appointments and schedule procedures • Monitor schedule and flow.

Email

• Maintain proper documentation in the electronic medical record • Manage record requests between other hospitals and specialty practices.

Phone Calls

• Answer and triage phone calls from clients. • Client call backs.

Client education

• Provide top-notch customer service. • Be attentive to client and pet needs.

Assist in cleaning

Including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.

This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary. If you have questions or concerns about this job description, contact the Practice Manager or Medical Director

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